All orders are sent via Wells Fargo Courier service.
- Orders will be sent the same working day if ordered before 12pm (EAT).
- Orders placed after 12pm may be sent the next working day.
- Orders placed during the weekend or on a bank holiday will be sent the next working day.
We offer the following Kenya-wide delivery options:·
- Nairobi Delivery - KSH 600/-
- Delivery outside Nairobi - KSH 900/-
If you are shopping outside of Kenya please visit here.
Free Pick Up
Order before midday and collect your products at our Nanyuki Store, Kenya on the same day for FREE! Our Nanyuki store location and opening times can be found here.
We are sad you do not want to keep our products. Please email firstname.lastname@example.org with your name and order number to organise your return. We will get back to you within 24 hours.
All returns must be within 14 days from the order date. No returns after 14 days from order date will be accepted. No refunds are issued if returned products are found to be damaged or used in any way.
Once we received your return email please post the products back to:
Wells Fargo Nanyuki, 10400
Please note cost of return postage is at the expense of the customer.
Once a we have received back the returned item(s) please allow 3-5 working days for your refund to be processed. Refunds will be given in Kenyan Shillings.
To add to our sustainable story, we are dedicated to ensuring that our packaging is not adversly affecting our beautiful planet. That is why we only ever use either 100% recycled or 100% compostable mailing bags to send your order in.